Return & Refund Policy

At chaowei123™, we want every customer to enjoy a positive shopping experience. If your purchase doesn't meet your expectations, we're here to help. Please review the policy below before requesting a return, exchange, or refund.

1. Return Window

Most products purchased from chaowei123™ may be returned within 30 calendar days after the package has been delivered.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Include all original accessories, packaging, and inserts (if applicable).

• Show no signs of misuse, installation, or damage caused after delivery.

• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

2. Requesting a Return

Before sending anything back, please contact our customer support team.

Email

service@qewqxcxvcv.asia

After your request has been reviewed and approved, we'll provide return instructions, including the appropriate return address and any additional shipping information required for your case.

Please do not return products without prior authorization. Packages received without an approved return request may be refused.

3. Incorrect, Damaged, or Defective Products

We recommend inspecting your order as soon as it arrives.

If you receive:

• A damaged product

• A defective item

• An incorrect item

• An item with missing parts

please contact us as soon as possible with clear photographs and your order number. We'll investigate the issue promptly and work toward an appropriate solution, such as a replacement, exchange, or refund when applicable.

4. Items That Cannot Be Returned

For health, safety, and product integrity reasons, certain products are not eligible for return.

These may include:

• Customized or personalized products

• Perishable goods

• Personal hygiene or personal care items once opened or used

• Hazardous materials or flammable products

• Gift cards

• Clearance or final-sale merchandise

Original shipping charges are generally non-refundable unless the return is caused by our error.

If you're uncertain whether your purchase qualifies, please contact us before returning the item.

5. Exchanges

If you wish to receive a different product or variation, the simplest process is to request a return for the original item (if eligible) and place a new order after your return has been approved.

This helps ensure the fastest processing and product availability.

6. European Union Customers

Customers whose orders are delivered within the European Union may have the legal right to cancel or return their purchase within 14 days of receiving the goods, without providing a reason.

To qualify:

• The product must remain unused.

• Original packaging must be retained.

• Proof of purchase must be provided.

Where applicable, this statutory right operates alongside our standard return policy.

7. Refund Processing

After your returned package is received, our team will inspect the item to verify that it meets the return requirements.

If your refund is approved:

• The refund will be issued to your original payment method.

• Processing typically takes up to 10 business days.

• Your financial institution or card issuer may require additional time before the funds appear in your account.

If you have not received your refund within 15 business days after approval, please contact our support team for assistance.

8. Return Shipping Information

Do not send any merchandise back until your return request has been approved.

Our customer service team will provide the correct return address and detailed return instructions based on your order.

For return assistance, please contact:

chaowei123™ Customer Support

Email: service@qewqxcxvcv.asia

Phone: +1 (515) 777-0575

Company

Iowa Craft Construction LLC

2721 E 39th Ct

Des Moines, IA 50317

United States

Need Help?

If you have questions about returns, refunds, exchanges, or your order status, our support team is always happy to assist.

Thank you for choosing chaowei123™. We appreciate your trust and remain committed to providing dependable products and responsive customer service every step of the way.